Question 1

What kinds of AI projects do you take on?

Accepted Answer

We help businesses set an AI strategy, build custom AI solutions, and adopt ViAi Apps such as Agent Studio. Custom work includes workflow automation, knowledge assistants, document processing, voice systems, and AI agents connected to existing business systems.

Question 2

How do I know which service is right for us?

Accepted Answer

Start with AI Consulting if you need to decide where AI can create value and what to prioritize. Choose Custom AI Solutions when the system must be designed around your workflows, data, or integrations. Choose AI Apps when a ViAi product such as Agent Studio already fits the job.

Question 3

Can you integrate AI with the tools we already use?

Accepted Answer

Yes. We can connect AI systems to CRMs, help desks, databases, document stores, email, calendars, internal APIs, and other software your team already relies on. We assess the available integrations and security requirements before recommending an approach.

Question 4

Will we own the system and our data?

Accepted Answer

Yes. Our custom solutions are designed so your business retains control of its data, workflows, and decisions. We explain the architecture, dependencies, and ongoing costs clearly before a build begins.

Question 5

How do you approach privacy and security?

Accepted Answer

We begin with the sensitivity of your data and the risk of the workflow. The right approach may include restricted access, human approval steps, audit trails, private infrastructure, or avoiding certain data entirely. The safeguards depend on the use case rather than a one-size-fits-all setup.

Question 6

Where do you work with clients?

Accepted Answer

ViAi Technologies is based in Nanaimo on Vancouver Island, British Columbia. We work with local businesses as well as teams elsewhere in Canada and beyond.

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Frequently askedquestions

Get in touch

Frequently asked questions

01What kinds of AI projects do you take on?

02How do I know which service is right for us?

03Can you integrate AI with the tools we already use?

04Will we own the system and our data?

05How do you approach privacy and security?

06Where do you work with clients?

Frequently askedquestions